Operations Support Advisor

Operations Support Advisor

 

Job Purpose

 

Energise Energy specialise in EV charging installation and Smart Metering Solutions. We have a vacancy for an Operational Support Advisor to join our ever-expanding team in Doncaster! 

 

Duties

 

  • Coordinating engineers effectively to achieve maximum output.
  • Contacting existing customers to arrange engineer appointments via telephone
  • Handle customer inquiries both over the phone and by email
  • Document all call information according to our procedures
  • Update our inhouse and partner companies planning systems as required
  • Managing job status via telephone and email
  • Investigation of engineer aborted jobs
  • Contacting existing customers to offer new products and services
  • Reporting directly to the Team Leader to achieve operational efficiency and maintenance of KPIS.
  • Effectively dealing with any queries, handling and resolving customer complaints

 

Role requirements

 

  • Ability to consistently hit set deadlines
  • Strong problem-solving abilities, attention to detail and reliability
  • Computer Literate, I.T skills, experience with Microsoft Outlook
  • Good organizational skills and the ability to multi-task
  • Keen attention to detail, working accurately under pressure
  • Good written and verbal communication skills

 

 Role Details

 

  • 22 days holiday allowance + an extra day after yearly work anniversary (up to 25)
  • 40 hours working week Mon-Fri
  • Company pension
  • Basic £21,000
  • Company: Energise Energy Solutions
  • Location: Doncaster
  • Job details: Full-Time
  • Salary: Basic £21,000

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